Match the decision to its surface
Never substitute a normal chat reply for a displayed approval control. A sentence such as “looks good” does not record the decision attached to the approval card.
Answer a question in chat
When Marketer offers options:- Read the entire question and any description beside each option.
- Select one option. You can also use its displayed number shortcut when the question has focus.
- Select Submit to send the staged choice.
- Choose Type it your own and enter text when none of the listed options fits.
- Select Dismiss only when you want to leave the question unresolved.
Resume a task that is waiting for input
A task-level question appears when the selected run is Waiting for you. The question may appear in the conversation, the Agents detail, or the reload-safe Activity run detail. Use this sequence:1
Confirm the run
Match its task title, specialist, originating conversation, and current question. Similar task names are not enough.
2
Answer the exact gap
Select an option or provide the requested text. Keep the answer within the existing objective and authority boundary.
3
Wait for delivery
The interface can show Sending your answer…. Do not open a second task while this state is visible.
4
Confirm resumption
The same run should leave Waiting for you and return to Running or Working. Reopen the run from Activity if you navigated away.
5
Verify the result
A successful resume means the answer was accepted, not that the task completed. Follow it to a terminal result and review the output.
Decide one action inside a run
An action approval card is titled Approve action and can show the arguments or scope the action will use. It offers:- Approve to allow that exact action and continue the run.
- Decline to prevent the action from running.
- Ask first to decline the current action and place an
About _action_:prompt in the composer so you can ask for an explanation or revision.
Decide whether longer work may start
A run proposal appears before the proposed task exists. The current proposal types use controls such as:- Cancel, Edit, and Accept & Run for a named specialist.
- Cancel, Edit, and Approve & Run for Creative Pipeline.
- Cancel, Edit brief, and Run it for another agent task plan.
Resolve Awaiting-action items
Open Awaiting action from Quick actions to reach the page titled Awaiting your action. It combines three customer-facing decision patterns.Connected-account change
The row can show the affected object, action, source, age, reason, spend impact, account identifier, and a current-value to proposed-value diff.- Select Approve or Reject on the row.
- For approval, read Approve this change? and the displayed account or spend warning.
- Select Approve again to record the decision, or Cancel to close the confirmation without deciding.
- After approval, follow the proposing task and verify the resulting object. The receipt says the change can be applied; it does not prove application completed.
Paused workflow run
The row can show the workflow, requested action, selected entities, how old the selection is, and whether other runs of the same workflow are also waiting.- Select Review the automation to inspect the trigger and steps without deciding.
- Select Approve and confirm Let this automation continue? to release the displayed run.
- Select Reject to stop the displayed run from continuing.
Linked review item
Some lower-feed rows are links rather than in-place controls. Open the row, inspect the complete creative review, conversation, task, workflow, or proposal, and decide it in the owning surface. Return to Awaiting your action and confirm the item no longer appears unresolved.Recover from a decision problem
The question is missing the option I need
The question is missing the option I need
Select Type it your own when available, or answer in the ordinary composer for a text-only question. State only the missing choice or constraint.
The approval scope is incomplete
The approval scope is incomplete
Do not approve. Select Ask first, Edit, Review the automation, or open the linked source so the object, current value, proposed value, and effect are explicit.
The decision controls are disabled
The decision controls are disabled
Confirm that the response finished streaming, the proposal is the current one, the workspace is writable, your role permits the decision, and another member has not already decided it.
Approval succeeded but work is still waiting
Approval succeeded but work is still waiting
Reopen the same run and look for another question or action approval. One decision can release one step while a later step still needs input.
The pending row returned after I decided it
The pending row returned after I decided it
Compare the run time and entity list. A recurring workflow can have several paused runs, each with its own decision.
I approved but cannot confirm the external change
I approved but cannot confirm the external change
Approval and application are separate states. Follow the task or workflow, then inspect the owning Marketer product surface and the connected provider when needed. Do not submit a duplicate change while the first run is active.
Next step
Awaiting action
Review account-change diffs, paused workflows, and linked pending items in depth.
Task control and recovery
Confirm that the selected run resumed, stopped, failed, or completed.
Inspect specialists
Locate the specialist and step that raised the question or approval.
Approvals and autonomy
Set a review boundary for work that can affect a connected account.